Consulting
MITC has a wide range of expertise and capabilities. Through its
leadership, technical team, and Strategic Partnerships, it has been able
to provide Technology Solutions that are cost effective, supportable,
scalable, and most of all, meet the business needs of its customers.
MITC understands the importance of matching the right technology to your
business needs, and is meticulous in first learning the client’s
business before proceeding with any recommendations. The staff of MITC
has been exposed to intense training as well as dynamic and challenging
business environments, and can therefore be a partner in the assessment
of technology needs, as well as the development, deployment, and support
of all implemented solutions. The goal of MITC is not to walk away after
the first engagement or transaction, but to build a long and winning
relationship going forward.
Sourcing
Most organizations fall victim to unscrupulous vendors and service
providers. The Leadership of MITC fully understands this problem, as
they have experienced it themselves over the years. MITC has developed a
vast network of vendors and solution providers who have a proven track
record in the industry. This network enables MITC to present a variety
of solutions that will work within budgetary guidelines. Since MITC has
no exclusive agreement with any specific vendor, it is able to present
solutions from all proven vendors, thereby harnessing the strengths of
individual technology components rather than being pigeon-holed into
“end to end” solutions from single vendors.
Helpdesk
MITC understands the importance of collaborating with customers to
understand their business needs and matching it with the best technology
solutions. It’s business is based on the ongoing support for the
solutions it has implemented. MITC has built its support team to provide
the best type of support, either remotely or on site. MITC also utilizes
industry proven remote access, diagnostic, administration, and
troubleshooting tools to solve issues or attend to customer requests
whenever necessary. The implementation of access tools at client sites
allow MITC to have immediate access to identify and correct IT problems.
Project Management
One of the areas of utmost importance is project management. MITC
believes that everyone involved in a project should understand and
practice good project management. It most often is the difference
between the success and failure of a project. Good project management
will translate into a better product, timeliness, and cost savings for
the client. MITC has tremendous expertise in project management and has
not only managed its engagements, but has also worked as the project
leader for larger projects involving multiple teams of service
providers. Our portfolio covers the implementation of SAN, DAS, Data
Center Moves with vendors like Dell and Microsoft.
Email
E-mail has become the preferred method of communication. The success of
many businesses are reliant on how well they communicate, either within
their organization or with other organizations. This reliance demands
that the e-mail systems are robust, well secured, and guarantee the
highest level of uptime. MITC understands the role of e-mail in
businesses and has selected Microsoft Exchange as the e-mail platform of
choice. It is by far the most widely used, and provides rich, user
friendly functionality that other mail packages are lacking. Many
powerful third party applications such CRM, Faxing, Workflow, Financials
have been developed with Exchange as the transport system of choice.
MITC’s staff of engineers are experts in implementing and supporting
Exchange as stand alone or enterprise application with clustering as an
option for environments that demand maximum uptime. MITC’s in-depth
understanding of messaging systems will also be valuable in implementing
SPAM, Virus and security controls that will ensure that the integrity of
all e-mail communications are maintained and that the e-mail systems are
configured to ensure maximum availability.
SPAM Control
The only foolproof method to control SPAM is not to use E-Mail.
Obviously this is not a practical solution. It is estimated that a
significant percentage of the work day for most employees is spent on
battling SPAM. It is not only taking away from the productivity of
workers, but is also responsible for sucking up valuable resources such
as Internet bandwidth, Free disk space on the servers, and backup
systems. Materials transported to employees through SPAM can have legal
implications based on their “questionable” content. MITC has extensive
experience in devising and implementing solutions that can significantly
control and reduce SPAM, including proven products and end user
education.
Internet SURF Control
Most organizations that have Internet services are facing a major
problem where their employees are spending a lot of time surfing the
Internet for non-business related materials. This practice is not only
huge burden on productivity and network resources, but it also raises
concerns from a legal standpoint. Organizations need to manage the type
of materials that are shared and displayed by their employees, making
sure that questionable, illegal, or insensitive materials are controlled
and managed. MITC has the expertise to assist organizations implement
Surf Control systems that can track and report Internet usage. Surf
Control systems can provide valuable trending information as well as
validate the use or misuse of Internet Services.
Documentation
Most organizations suffer from not having updated documentation of their
IT environment or any documentation at all. As a result, it is very
difficult to support or make decisions on an environment where the
information is not accurate and updated. Decision makers cannot
comfortably decide technology issues. The lack of proper documentation
also leads to a lot of guess work that only compounds existing problems.
MITC understands the importance of updated documentation and has a
process in place where all customer environments are not only completely
documented, but also ensures that all ongoing changes to the
environments are updated. MITC has tools and other systems in place to
ensure that documentation according to industry standards are maintained
for all clients.
Antivirus
Viruses are now one of the greatest threats to computing environments.
Simply installing an antivirus package on your servers and workstations
will not suffice to effectively combat the spread of viruses. While
there are no foolproof cure for it , there are measures that can be
taken to reduce their impact. Organizations need to develop and deploy a
managed, multi-layered anti-virus strategy. The Return On Investment for
antivirus implementations is immediate when equated with loss of data,
downtime, loss of business, and consultation to correct the problems
caused by a virus outbreak. MITC has the experience to develop and
deploy an antivirus strategy that can minimize the destruction and
inconvenience caused by viruses. The update and notification processes
can be automated to eliminate the manual process which lacks the
efficiency and proactive elements of automation.
Networking
Greater bandwidth opens a door to new information services, such as
real-time video and audio, voice over IP, video conferencing, advanced
data storage, and speedy data downloads. It also creates opportunities
for new applications that would not be possible without a fast, constant
connection. With the demand for real time data, networks are being
challenged to be faster, secure, and multifunctional. MITC has been in
the midst of the network convergence revolution, transmitting voice,
data and video over a single network. Its engineers are well trained in
VOIP and have successfully implemented this technology, and continues to
support it today. MITC also has tremendous experience in designing and
deploying redundant networks that caters to maximum uptime, while
allowing for the secure transaction of business either on private
networks or over the Internet. The emergence of complex networking such
as Active Directory now require a higher level of expertise to design,
implement and support. MITC has ensured that its engineers are trained
and certified to meet this challenge.
Wireless Networks
The introduction of wireless devices has enabled subscribers to stay
connected from practically anywhere in the world. This new capability
has enabled IT professionals to extend networks without the burden of
having to hard- wire the connections. Users can now roam areas covered
by wireless access points and conduct business without having to worry
about hard connections. MITC offers its customers complete mobile
solutions that enable them to remain “fully connected”. However securing
this portability is presenting the Industry with many new challenges.
Understanding the many wireless devices that are flooding the market on
a daily basis is also a challenge. MITC has implemented many wireless
networks over the past years and has the expertise required to design,
implement, secure and support all mainstream wireless technologies.
Broadband
Most companies cannot transact their business appropriately without
access to the internet. Broadband-enabled Internet applications offer
exceptional opportunities for productivity gains in a host of different
fields, including education, telemedicine, entertainment, and
e-commerce. Greater bandwidth opens a door to new information services,
such as real-time video and audio, voice over IP, video conferencing,
advanced data storage, speedy data downloads, and E-Mail. It also
creates opportunities for new applications that would not be possible
without a fast, constant connection. The market is currently flooded
with broadband providers, many of which are unreliable and most often
promise a lot more than they can deliver. MITC has partnered with
several prominent service providers to bring cost effective and highly
reliable broadband services to customers. MITC works with customers to
determine their broadband needs and can manage the ordering and
installation process if necessary. It also has the expertise to install
all broadband services and secure them against potential hacking from
the Internet. MITC has a wide range of broadband implementation
experience, including ADSL/SDSL, Frame Relay, Cable, and Satellite.
Monitoring Systems
Most organizations do not have any monitoring systems to identify,
notify and even correct potential problems before they become disasters.
There are many powerful monitoring systems available that can enable
organizations to take a more proactive approach to managing their IT
infrastructure, thereby eliminating guess work and minimizing downtime
and disasters. MITC can assist by selecting and implementing the right
monitoring systems, including environmental, backup, e-mail, virus,
server, and network.
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